Refund Policy

Effective Date: January 17, 2026

Thank you for shopping with Sorelle. We want you to be satisfied with your purchase. If you are not completely happy, we’re here to help.

1. Returns

You have 30 days from the date you receive your item to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it
  • The item must be in its original packaging
  • Proof of purchase (receipt or order confirmation) is required

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

Certain types of items may not be eligible for return, including:

  • Gift cards
  • Final sale items
  • Personalized or custom-made products
  • Perishable goods (if applicable)

3. Refunds

Once we receive and inspect your return, we will notify you of the status of your refund.

If approved:

  • Your refund will be processed to your original payment method
  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect
  • Shipping costs are non-refundable
  • We recommend using a trackable shipping service, as we are not responsible for lost returns

5. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include photos and your order number so we can resolve the issue quickly.

6. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us using the information below.

7. How to Start a Return

To initiate a return, please contact us at:

Email: support@wearsorelle.co

Include your order number and reason for return. We will provide further instructions.

8. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.

This policy is a general template and may be customized based on your specific products, fulfillment methods, and applicable laws.